LEAD BARTENDER (Roanoke, VA)

Starr Hill is seeking a highly motivated, passionate individual to join the team at our Starr Hill Pilot Brewery and Side Stage. This person should demonstrate their leadership skills by helping Starr Hill's Roanoke Team maintain the utmost standards of customer service, focusing on a friendly and welcoming guest experience, and bringing Starr Hill's positive culture to Roanoke through daily oversight of the Taproom.

The ideal candidate should have enjoy learning about beer, as well as have outstanding communication skills, an enthusiastic, positive attitude and experience in guiding a team. This position reports to the Roanoke Hospitality Manager. The position is full-time with weekend shifts included at an hourly pay rate, plus tips and benefits, including company-sponsored healthcare plan with dental and vision, paid time off, 401k with company matching, paid holidays and, of course, free beer!

Primary Job Responsibilities

  • Tend bar in a busy, fast-paced environment

  • Serve customers beer in compliance with TIPS/RSVP training

  • Sell off-premise beer and merchandise

  • Prioritize professional, friendly customer service and overall guest satisfaction

  • Complete all opening and closing procedures efficiently

  • Manage bar setup with ample supplies, restocking as necessary

  • Maintain utmost cleanliness of bar area and restrooms throughout the day to maximize functionality and attractiveness

    • Includes weekly cleaning of beer lines

  • Assist with beer inventory management through adherence to stock control procedures

  • Master Toast POS system and help train part-time staff

  • Ensure accurate cash management procedures and complete required reports with timeliness and accuracy

  • Assist with merchandise inventory, ordering, and stocking merchandise display

  • Collaborate with Manager to develop strategies and programs to increase sales in the Tap Room

  • Work with Manager to ensure Starr Hill’s key sales goals and brand objectives are met through planning and execution of weekly, monthly, and one-off programs and special events

  • Assist Manager in executing wholesaler, retailer and other important customer visits

  • Assist Manager in social media content generation to promote programming

  • Promote and practice compliance with fire, health, safety and hygiene standards and regulations

  • Comply with all company policies and procedures, ensuring that all activities are conducted within all Federal and State laws, including Virginia ABC laws

Job Requirements

  • Passion for craft beer

  • Outgoing, energetic personality interested in representing Starr Hill as a face of the brand in Roanoke

  • Excellent customer service skills, strong interpersonal skills and the ability to operate effectively in a collaborative team environment

  • Ability to juggle multiple projects under tight constraints and still meet all deadlines

  • Creative thinker with the ability to develop and execute innovative strategies that increase sales

  • Hospitality/retail experience preferred

  • Must be able to lift 1/6-barrel kegs (60 lbs.) and stand for an 8-hour shift

  • Computer proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)

  • Bachelor’s degree, or equivalent work experience, preferred

Starr Hill Brewery offers Full Time Employees competitive compensation and additional benefits including company sponsored healthcare plan with dental and vision, paid time off, 401k with company matching, paid holidays and, of course, free beer! Starr Hill is proud to be an Equal Opportunity Employer.

Interested candidates can apply by emailing their resume and employment application to Roanoke@starrhill.com with the subject line “Lead Bartender”.